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Offboarding: Pausing, Exporting, and Closing Your Account

How to pause your AI Update cycle, export your data, downgrade, or permanently close your AITWIRE account.

Before you go

Closing your account is permanent. If you only need a break or want to reduce cost, consider these lighter options first.

Pause your AI Update cycle

You can pause active probing and publishing without losing your data. Go to Settings > Plan and pause the AI Update cycle. Your machine-readable data stays published, but AITWIRE stops running new cycles.

Export your data

Before closing, export anything you want to keep:

  • AI Signals & reports — Dashboard > Reports > Export.
  • Catalog — Commerce > Catalog > Export CSV.
  • Leads — Leads > Export.
  • Machine-readable data — your published entity.json and llms.txt remain retrievable at their addresses on AITWIRE’s hosting until your account is deleted.

Stop publishing to AI systems

If you want AI systems to stop treating AITWIRE surfaces as authoritative:

1. Remove the AITWIRE script/embed from your website. 2. The entity.json and llms.txt AITWIRE hosts for you stay at their addresses until your account is deleted, 30 days after you close it (below).

Close your account permanently

1. Export everything you need (see above). 2. Cancel any active subscription in Settings > Billing. 3. Go to Settings > Danger Zone and choose Delete Account. 4. Type your tenant ID to confirm.

Deletion removes your tenant data, published surfaces, and signals. This cannot be undone. For data-deletion requests under privacy law, see the Privacy page or contact support.